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A practical guide to exchanges, credits, and refunds for eSIM purchases.
If the eSIM has not been installed, activated, or used, contact support as soon as possible. We can review an exchange, account credit, or refund.
An installed, activated, or consumed eSIM is usually not refundable because the network profile has already been issued and reserved by the provider.
Send your order number before installing the eSIM. If unused, we can help choose a replacement plan or review refund eligibility.
If a compatible device cannot connect in a covered destination after correct setup, send screenshots, APN, ICCID, device model, and location so we can troubleshoot with the provider.
If you bought twice by mistake, send both order numbers. Unused duplicate eSIMs can usually be reviewed for cancellation or credit.